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About this policy
What this policy covers
This Neosurf privacy policy guide explains what information may be handled when you use Neosurf services. Neosurf is a payment service, not an online casino; this independent information site does not process Neosurf payments. The policy of the service or website you use may differ.
Updated: 14 October 2026.
Data
Information Neosurf may handle
| Service activity | Information involved | Privacy context |
|---|---|---|
| Voucher payment | A Neosurf Voucher uses a 10-digit PIN; transaction details may be involved when you pay. | See the current terms |
| myNeosurf Account | Account details, balance and transaction history may be involved. | See the current terms |
| Account verification | Identification documents may be requested for PREMIUM account verification. | See the current terms |
| Refund requests | A topic selection and prepared text. | See the current terms |
| Using partner websites | Payment and account information relevant to your transaction may be involved. | Neosurf is accepted by more than 20,000 websites. Each destination website has its own privacy practices. |
The information requested depends on the service you use. Before sharing account details or documents, check that you are using an official Neosurf channel or an authorised reseller.
Use of information
Why information may be used
- To provide the Neosurf service or account feature you request.
- To manage payments, account activity and transaction records.
- To verify identity when required, including for refunds and PREMIUM account verification.
- To respond to support requests and account queries.
The public service information does not provide a complete breakdown of how each category is used or retained. Refer to the applicable privacy notice or contact Neosurf support for details.
Storage
Storage and retention
myNeosurf displays your balance and transaction history. The available public information does not specify a retention period or explain in full how each data category is stored. Check the current privacy notice for details.
The service’s privacy notice should explain how relevant information is handled. Check the notice for the Neosurf privacy policy and any account-specific details.
Service provider
Operator and registration
Neosurf is operated by NS Payment Technologies Inc. The operator is registered as a money services business with FINTRAC in Canada, under registration number M23965850.
This registration does not, by itself, explain how information is handled under Australian privacy rules. Consult the applicable privacy notice for details about storage, security and any overseas handling.
Sharing
Third-party websites
Neosurf says its payment method is accepted by more than 20,000 websites. A destination website may collect information independently and has its own privacy practices.
Using Neosurf does not mean the payment provider and the website you visit share one privacy policy. Review both notices, especially before creating an account or providing identity documents.
Security
Protecting sensitive information
Use trusted Neosurf channels
Only provide information requested for the service you choose. Check that you are using an official Neosurf channel or an authorised reseller before submitting account details or identification documents.
- Keep your Neosurf PIN private.
- Protect your myNeosurf login details.
- Avoid sending sensitive information through unverified links.
- Check the privacy notice before submitting documents.
Your options
Privacy choices and information requests
| Information | Available control |
|---|---|
| Account information | See the current terms |
| Identity documents | See the current terms |
| Personal information requests | See the current terms |
| Website records | See the current terms |
The available public information does not state a fixed retention period. Check the relevant privacy notice or contact Neosurf support.
Your rights
Privacy questions for Australian players
You can limit the information you provide to what is requested for the service you choose. Contact Neosurf support with questions about access, correction, security or retention.
Australian privacy rights and obligations depend on the organisation and the information handling involved. The OAIC privacy principles explain the Australian Privacy Principles. For information held by an external website or reseller, contact that organisation directly.
More information
Related Information
Neosurf privacy policy: data use and choices
What the Neosurf privacy policy covers
This guide outlines information that may be handled when you use Neosurf and the choices you can ask about. Neosurf is a payment service, not an online casino; this independent information site does not process Neosurf payments.
Privacy details may depend on the service, account type, reseller or destination website. Australian players should review the current notice on the relevant official Neosurf service and any third-party website before sharing personal information.
Neosurf data protection and information requests
The information requested depends on how you use Neosurf. Voucher payments, a myNeosurf Account, refund requests and account verification can involve different information.
Identification documents may be required for PREMIUM account verification, and refunds are systematically subject to verification. Refunds also require proof that the bank account is in your name and that its holder name matches your myNeosurf account.
Account or transaction activity may involve payment or voucher details, verification records and transaction history. myNeosurf displays balances and transaction history; consult the relevant privacy notice for how those records are handled and retained.
How Neosurf may use and store information
Information may be needed to provide the service or account feature you request, manage a transaction, verify identity where required, or respond to support queries. Public service information does not specify a retention period or fully explain storage practices for each data category.
Neosurf is operated by NS Payment Technologies Inc. and registered as a money services business with FINTRAC in Canada under registration number M23965850. This registration does not, by itself, explain how information is handled under Australian privacy rules. Ask Neosurf support about storage, security and any overseas handling.
Neosurf privacy choices and account security
Provide only information requested for the service you choose. Before submitting documents or account details, confirm you are using an official Neosurf channel or authorised reseller, and avoid unverified links.
Practical ways to protect your information:
Keep your Neosurf PIN and myNeosurf login details private.
Check your account settings and transaction history, and update settings where available.
Ask Neosurf support about access, correction, deletion or retention of personal information. Confirm available options and any conditions directly with the service.
Read the privacy policy of each gambling website separately; it may collect information independently of Neosurf.
Third-party websites and Australian players
Neosurf says its payment method is accepted by more than 20,000 websites. Each website may have separate privacy practices, so review both the Neosurf notice and the destination website’s policy before opening an account or providing identity documents.
In Australia, consider which organisation collects each piece of information and why. If the privacy notice does not answer a question about access, correction, security or retention, contact Neosurf support before proceeding. This is general information, not legal advice.
